Digital Health's Moment:
Technology Leads through the Pandemic

2020 Annual Report

Letter from Leadership

The Johns Hopkins Medicine Technology Innovation Center leads change in patient care by collaborating with internal and external partners. Our Annual Report highlights how we met the challenges that arose from the COVID-19 pandemic in 2020 in support of patients, students, faculty, and staff. But COVID-19 was not the only headline of 2020. We still carried out our leadership program for analysts, innovated in precision medicine and digital health, and ran another cohort of our medical software accelerator program.

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A photo of Dwight Raum and Paul Nagy

Response to COVID-19

Technical Leadership During the Pandemic

The Technology Innovation Center sprang into action in the early days of the COVID-19 pandemic. From initial quick fixes to a more comprehensive approach bringing solutions together under a single umbrella, the TIC teams offered their technical, design, analytic, and project management expertise to the Johns Hopkins enterprise.

Featured Case Studies

Precision Medicine Initiative


Precision Medicine

Advancing Patient Care through Clinical Data

The inHealth Precision Medicine team worked with the Johns Hopkins Core for Clinical Research Data Acquisition (CCDA) to produce a COVID-19 data registry. The TIC provided infrastructure support to the CCDA for tools such as the Observational Medical Outcomes Partnership (OMOP) Common Data Model and ATLAS, which harmonize disparate data sources to facilitate multi-institution research on COVID patients. The Precision Medicine Portal expanded to become a one-stop resource for the inHealth community. The Precision Medicine Analytics Platform (PMAP) Discovery Platform was also expanded, allowing researchers to bring their data together in a centrally managed location and access data sets through modern analytical tools. There are now 17 Precision Medicine Centers of Excellence (PMCOE).

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patients' Epic data converted
into the OMOP common data model

Chesapeake Digital Health Exchange (CDHX)

Leveraging Digital Health’s Rapid Expansion

Chesapeake DHX is a regional economic development effort co-organized by the Technology Innovation Center and Johns Hopkins Technology Ventures. In 2020 the Chesapeake DHX hosted a series of virtual Digital Health Huddles that featured local start-up leaders, a pitch event, and virtual trivia game. The initiative also co-hosted the MAVRIC conference, featuring emerging augmented and virtual reality technologies, with a focus on healthcare. Chesapeake DHX continued providing mentoring and technical guidance to digital health start-ups in the region.

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digital health companies engaged,
raising >$20M in funding

Chesapeake Digital Health Exchange
Tech Hub

Tech Hub

Adapting Technical Support for Remote Work and Learning

The Tech Hub supports the technological needs of Johns Hopkins affiliates on the medical campus. Throughout the pandemic, the Tech Hub has eased the remote-work transition of many employees while continuing to support essential workers on campus through hardware and equipment repairs. Starting in March, the Tech Hub drastically increased their supply of webcams and iPads, securing and deploying hundreds of each across the institution. They now also offer work-from-home product bundles for simplified ordering, along with same-day shipping and contact-free delivery. For virtual education, the Tech Hub provided 75 Apple AirPods to professors and 100 tablets to employees with children in Baltimore City Schools.

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telemedicine-approved web
cams secured and deployed

Student Services Excellence Initiative (SSEI)

Improving the Student Digital Experience

Working together, the TIC and SSEI teams are reimagining and unifying the Johns Hopkins digital experience through testing and launching a case management platform, designing a shared services website, hosting co-design sessions, and creating a Student Advisory Committee. SSEI is a university-wide initiative launched in 2016 by the Office of the Provost to improve the student experience across Johns Hopkins' nine schools. The SSEI team implements a user-centered design approach to improve student services in four areas: process standardization and digital workflow, unified digital student record, technology enhancements and shared services.

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student interviews and
usability tests conducted

Program Highlights


By the Numbers / Impact

hours worked on COVID projects

density monitored lab space check-ins
using the Prodensity app

patient self-screenings
in the Patient Pass app

projects worked on

hours worked
on Precision Medicine

approved Registry IRBs

Remote Team Culture

groups engaged